Complaints Procedure

Effective Date: 28th June 2026

Complaints & Alternative Dispute Resolution (ADR)

At Giles’ Eco Gardening Worcestershire, I take pride in my work and want every customer to be happy with the result. If something hasn’t gone to plan, here’s how to put it right.

How to raise a complaint

1. Get in touch directly — email giles@ecogardeningworcester.co.uk or call +441905935425 within 14 days of the work being completed, explaining the issue.

2. I’ll respond within 2 working days to acknowledge your complaint and arrange a time to discuss or inspect the work if needed.

3. I aim to resolve most issues within 14 days — whether that’s a revisit, a partial refund, or another fair outcome.

Most issues get sorted at this stage. Occasionally, a dispute can’t be resolved between us directly — that’s what the section below is for.

Alternative Dispute Resolution (ADR)

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.

If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040, who can explain if you are eligible to use their Alternative Dispute Resolution.